Codex Ops

Codex Ops primarily supports English and Spanish, but can cover other languages with a custom quote. 

Yes. Tier selection depends on volume and complexity of PA and referral coordination.

Clinical Ops Specialists support day-to-day clinic workflow tasks that keep visits and follow-ups moving. Common examples include patient intake and chart prep, appointment scheduling and follow-ups, inbox and task routing, document requests/results routing, referral coordination, and prior authorization support. Documentation support is also included as part of Ops coverage based on the workflow you choose. Our Ops Specialists can enter orders and prescriptions for your review and authorization. 

Clinical Ops Specialists do not provide clinical care or medical decision-making. They do not diagnose, independently prescribe, provide medical advice, or independently triage clinical symptoms. They also do not represent themselves as licensed clinical staff. Any clinical judgment items are routed to your licensed team per your protocols.

For U.S. clients, team members supporting your workflow are based in the United States. For international clients, we can source local-country staffing when preferred to better match cultural context and patient expectations.

Yes, when authorized by your practice and within your workflows. They can handle routine scheduling, confirmations, administrative follow-ups, and structured outreach using your scripts and protocols. Anything requiring clinical judgment is escalated to your licensed staff.

Yes, based on your access policies and the service model you select. For some workflows, they can update non-clinical fields, enter structured information, and support documentation tasks. Final clinical review and sign-off remain with the provider. All of our staff are thoroughly trained in HIPAA and any other applicable privacy laws. 

Yes. They can prepare and submit prior authorizations, gather required documentation, coordinate with payers, and track status. Final clinical justification elements (when required) are provided by your clinicians, and we follow your practice’s approval process.

During onboarding, we confirm your exact task list, escalation rules, access level, and “definition of done.” If your needs change, we can adjust scope or tier so coverage matches the workload.

At Codex, we don’t just fill roles, we fortify your workflow. Our Clinical Support Specialists are selected for clinical sharpness, technical agility, and a deep understanding of what providers actually need.

Here’s what sets us apart:

Most of our Clinical Operations Specialists are Medical Asssistants who meet or exceed industry standards, with current certifications, verified clinical experience, and ongoing QA checks.

Codex Ops Specialists think three steps ahead. They’re trained to anticipate provider needs, prioritize the day’s schedule, and reduce your documentation and admin load.

We onboard our Ops Specialists to your EMR, your systems, and your preferences. Whether it’s Epic, Cerner, Altera, Athena, Meditech, or any other EMR solution—we adapt quickly, so you don’t have to.

English/Spanish bilingual Ops Specialists are available at no additional cost, helping you reach and retain a broader patient population with better outcomes.

Our Ops Specialists operate within Codex’s high-performance ecosystem: clear protocols, active oversight, and optional pairing with our AI-powered services for total coverage.